This article explains how teachers can troubleshoot roster sync issues for a SplashLearn classroom imported via Clever or Google Classroom.
If you have one or more students missing in a SplashLearn roster imported via Clever or Google Classroom, follow the steps below:
[tab-start: Clever Classroom]
- Find your classroom from the class drop-down.
- Go to the Student Roster.
- Click on Sync Clever.
[tab-start: Google Classroom]
- Find your classroom from the class drop-down.
- Go to the Student Roster.
- Click on Sync Google Classroom.
[tab-end]
✅ That's it! Repeat these steps every time you update your roster in Clever or Google Classroom to ensure the changes are reflected in your imported SplashLearn classroom.
FAQ / Troubleshooting
[accordion-start: Is Clever SSO available on the app?]
No. It's only available on the SplashLearn website.
[accordion-start: Does SplashLearn support district-wide shared Clever logins?]
No. District administrators can share the SplashLearn Clever Library Link to make access easier.
ℹ️ Teachers must sign up using the Clever option on the SplashLearn website.
[accordion-start: Can I add students manually on Google or Clever Classroom?]
Yes, but students added directly in SplashLearn do not sync back to Google Classroom or Clever.
[accordion-start: Why are my students seeing multiple classrooms?]
If a student sees multiple classrooms, they are assigned to more than one class in Clever. Update their classroom assignments in Clever to resolve the issue.
[accordion-start: Why is a student still missing after syncing?]
Verify that the student is assigned to the correct classroom in Google or Clever Classroom and perform another manual sync.
[accordion-end]