If you're not receiving a verification code, the issue is usually related to spam/junk filtering, incorrect contact information, delivery delays, blocked messages, or account-specific verification restrictions. Follow the troubleshooting steps below to identify and resolve the issue.
If you are using a personal email address (such as Gmail, Yahoo, Outlook, etc.), please try the following:
- Check your Spam, Junk, or Promotions folders.
- Use the search bar in your email and search for “SplashLearn” to see if the email was filtered into another folder.
- Wait a few minutes and request the verification code again, as email delivery can sometimes be delayed.
- If you still cannot find the verification email, it may have been filtered or blocked by your email provider’s security settings.
If you are a teacher using a school or district email address, the verification email may be blocked by your school’s email security system.
- Please contact your School IT Administrator and ask them to check the Mimecast logs (or other email security logs) to see if emails from SplashLearn were blocked or quarantined.
- If the email is being blocked at the district level, ask your IT team to whitelist the SplashLearn domain. This will allow emails from SplashLearn to pass through the email security system so you can receive verification codes, important updates, and other communications.
ℹ️ Note: Make sure your inbox storage is not full, as a full inbox may prevent new emails from being received.