Which devices and regions support Live Class?
SplashLearn's Live Class is currently available only in the US and Canadian time zones.
This feature is accessible via both web browsers and iOS and Android apps. For the best experience, please ensure your web browser is up to date and your iOS device is running iOS 15 or later.
What are the available time slots for Live Class?
The Live Class is currently offered only in the US and Canadian time zones. Classes are held Monday to Thursday at the following times (Pacific Standard Time):
11:30 AM
1:30 PM
4:30 PM
The class time shown on your dashboard is automatically adjusted to match your device’s local time, so you’ll always see the correct schedule based on where you are.
Why am I not getting Live Class reminder emails?
Users who have been inactive for 14 days or more do not qualify for our email campaigns. As a result, they won’t receive Live Class invites or reminders.
Additionally, Live Class invite emails are sent from 'no-reply@splashmath.com'. Please check your spam or junk folder and ensure this address is not blocked or marked as spam in your email settings.
Where can I find Live Class recordings?
Following each Live Class session, a detailed summary email is sent to the parent's registered email address. This email includes key resources to support your child’s learning:
-Class Recording
-Upcoming Class Schedule
-Feedback Form
-Links to Practice Worksheets and Games
Note: This after-class email is only sent to parents of students who attended the session.
Why am I not receiving the Post-Live Class summary emails?
You may have unsubscribed from SplashLearn emails. Please update your email preferences to subscribe again. Click here to learn more.
Why can't I access the Live Class even though I have a premium membership?
This is because you are subscribed to our premium plan, which doesn't include the Live Class. Kindly upgrade to our Premium Live Class plan to access the Live Class feature.