How to delete a parent account?

If you're considering deleting your SplashLearn parent account, it's important to consider the benefits of keeping it active. As a parent, your account grants you access to a wealth of resources designed to support your child's education. Let's explore why you might want to hold onto your account:

1. Personalized Learning Paths: Your child receives tailored learning paths that adapt to their needs and progress.
2. Engaging Games and Activities: Various games and activities make learning enjoyable and interactive.
3. Real-time Progress Tracking: Keep track of your child's growth and identify areas that need improvement. Detailed insights into your child's performance help you understand their strengths and areas of development.
4. Live Classes: Live classes are held by experienced and certified teachers in Math and Reading, covering various topics with a recorded session and detailed performance reports.

If you delete/cancel/close your parent account, you will lose access to these valuable resources. While circumstances may change, we encourage you to consider the benefits before making a final decision.

If you decide to proceed with account deletion, the process is simple. Just follow these steps based on your device:

For Parents accessing SplashLearn via the Website:

1. Log in to your parent account and click on the "Parent" button.
2. Select "Settings" from the drop-down menu.
3. Scroll down until you see the "Delete Account" button, and click on it. 
4. Click on the 'Delete Account Request' button on the next page.
5. You'll be redirected to the new page to submit the request with our team. Click on the drop-down and select 'Contact Support'.
6. Fill out the form completely with the required information.
7. Click on the 'Submit' button to send your request.

For Parents accessing SplashLearn via the SplashLearn iOS App:

1. Log in to your parent account and click on the three vertical lines in the left-hand corner.
2. Select "Settings" from the drop-down menu.
3. Click on the 'Delete Account' section.
4. Confirm your deletion request by clicking on the 'OK' button.

5. Please look for an email with the verification code in your inbox. (If you have trouble finding the email, please check all folders, including Spam)

6. Enter the verification code and hit the 'Submit' button to complete the deletion process.

Additional Points:

1. If you can't find the 'Delete Account' button on your dashboard, we're here to assist you. Simply click the link provided here to submit a request at our help desk. Our dedicated support team will guide you through the process and ensure your account is deleted securely.

2. Switching from a parent account to a teacher account, or vice versa, requires deleting your existing account. This step is necessary to maintain separate profiles and access the specific features associated with each role. If you wish to switch your account type, please proceed with the account deletion process and create a new account using the appropriate role designation.

3. If you want to stop receiving or unsubscribing emails from SplashLearn, you can do so directly from your account. For more information, refer to the article How can parents unsubscribe from emails?