From bugs to glitches: How to troubleshoot common tech issues?

We understand your challenges, whether they involve slow-loading/loading challenges, buffering, or blank screens when using the SplashLearn website/application, or maybe you're dealing with firewall blocks and blocked content preventing you from accessing specific sites or services.

But worry not! We've got you covered with some troubleshooting tips to help you resolve common tech issues:

1. Check your internet connection: Slow loading and buffering can often be caused by a poor internet connection. Ensure your device is connected to a stable network, and try restarting your modem or router.

2. Clear your cache and cookies: Over time, your browser cache and cookies can build up and cause problems with loading pages or logging in to sites. Clearing these data may help speed up your browser.

3. Disable browser extensions: Some extensions can interfere with page loading or cause bugs. Disable any extensions you don't need or suspect might be causing issues.

4. Check for software updates: Software updates often resolve bugs and glitches. Make sure you have the latest version of your operating system and applications.

5. Temporarily disable your firewall: If you're having trouble accessing a specific website or service, your firewall may be blocking it. Try temporarily disabling your firewall and see if that solves the problem.

6. Use a VPN: If a site is blocked in your region, a Virtual Private Network (VPN) can help you bypass the restrictions and access the content you need.

7. App Crash/Freezing: If you encounter any issues or glitches while using the SplashLearn application, we recommend deleting and reinstalling the application on your device to the latest updated app version.

But what if you've tried all these tips and can't seem to get SplashLearn working on your device? Don't worry; we're here to help!

To get started, record a short video or take a screenshot of your issue. This will help our team better understand the problem and provide a more effective solution.

Remember to include details about your device, such as the make and model, operating system, and browser version. This information will help us identify any compatibility issues causing the problem.

If you still face any challenges or need further assistance, you can initiate a direct chat with our support team by clicking here.