If you're experiencing issues while using SplashLearn on the app or website, most problems can be resolved by checking your internet connection, updating the app or browser, clearing cache, or verifying device compatibility. Follow the troubleshooting steps below based on the issue you're experiencing.
If you’re using SplashLearn on a web browser:
Check your internet connection:
A stable connection makes all the difference.
- Make sure you’re connected to a reliable Wi-Fi network.
- Restart your modem or router if needed.
- Close other high-bandwidth apps running in the background.
Clear your browser cache and cookies:
Old or stored data can sometimes interfere with site performance.
Go to browser settings > Privacy > Clear browsing data.
- Click the link below for step-by-step instructions based on your browser:
Disable browser extensions:
Some extensions, like ad blockers, VPNs, or security tools, may block content.
Temporarily disable extensions.
Or try opening SplashLearn in Incognito or Private mode.
Update your browser and operating system:
Using the latest version helps avoid compatibility issues.
Update your browser (Chrome or Safari works best).
Check for operating system updates on your device.
Check firewall or network restrictions:
If SplashLearn doesn’t load at all, your network may be blocking access.
Try switching to a different network.
Temporarily disable the firewall (if permitted).
Use a VPN (Optional):
If content is restricted in your region, a VPN may help you access it.
If you’re using the SplashLearn application:
Check your internet connection:
Just like the web version, the app works best with a strong and stable connection.
Update the app:
Make sure you’re using the latest version.
Visit the App Store (iOS) or Google Play Store (Android)
-
Update SplashLearn if an update is available
Restart or reinstall the app:
This often fixes common app issues.
Uninstall the app.
Reinstall it and log in again.
Keep in mind: Before deleting the app, note down the correct username to avoid login issues later. Refer to the detailed instructions if needed. Click here to know the registered email address associated with the account.
Restart your device:
A quick restart can refresh memory and resolve minor glitches.
Still stuck? We’re here to help
If the issue continues after trying the steps above, our support team is happy to assist.
Before submitting a request, please gather:
A screenshot or short video of the issue.
Device name and model (e.g., iPad 9th Gen, Lenovo Chromebook).
Operating system (e.g., iOS 17, Windows 11).
Browser and version (for web issues).
Available memory or storage.
App version (found in app settings).
Click here to raise a chat with the team, and we’ll help you resolve it as quickly as possible.