How do I troubleshoot common tech issues? – SplashLearn

Most SplashLearn issues on the website or app can be resolved by checking your internet connection, clearing cache, updating the app or browser, or adjusting network settings. Follow the steps below based on how you're accessing SplashLearn.

⚠️ Before you begin:
Make sure you're signed in to the correct SplashLearn account and check whether the issue affects one activity or the entire app/website.

Platform	Troubleshooting steps
Website	Check your internet connection. Clear cache and cookies, then restart your browser. Step-by-step instructions by browser: Chrome \| Firefox \| Safari \| Internet Explorer Disable browser extensions (especially ad blockers or VPNs), or try an Incognito/Private window. Try a different network if a firewall or network restriction may be blocking access.
App	Check your internet connection. Update the app to the latest version.

✅ Done: Try again to confirm the issue has been resolved.

ℹ️ Still having trouble?

Chat with us and share the following details to help us investigate the issue quickly:

Registered email address. Not sure which email you used? Find your registered email →

Keep a screenshot or short screen recording.

Device name and model. (e.g., iPad 9th Gen, Lenovo Chromebook)

Operating system. (e.g., iOS 17, Windows 11)

Browser and version (website only).

App version. (found in app settings)

Available storage.

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