How do I fix common SplashLearn live class issues? – SplashLearn

This article explains how to troubleshoot common Live Class issues, including problems joining a class, audio or video issues, and browser or app errors.

⚠️ Before you begin:

The Join button becomes available 15 minutes before the class starts.

Haven't joined a Live Class before? See How do I join and access SplashLearn live classes? →

Troubleshooting Steps

Platform	Troubleshooting Steps
Website	Clear your browser's cache, cookies, and site data. Restart the browser and try joining the class again. Disable browser extensions such as ad blockers or VPNs. Refresh the page or open the class in an incognito/private window.
App	Check that your internet connection is stable. Update the SplashLearn app to the latest version. If the issue persists, delete and reinstall the app, then restart your device and try again

ℹ️ Still having trouble?

Chat with our for support team, keep the applicable information handy:

Your registered email address.

Screenshot or short screen recording describing the issue.

Device name and model.

Operating system.

Browser and version (for website issues).

Available storage.

App version.

Troubleshooting Steps

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