How can parents cancel their SplashLearn trial/subscription?

At SplashLearn, we strive to provide an exceptional online learning experience for children with educational games, worksheets, live classes, and more. By keeping your subscription active, you can continue to support your child's education with engaging and interactive content that helps them develop important skills and knowledge.

However, we understand that circumstances may arise where you need to cancel or discontinue your SplashLearn subscription. Here's everything you need to know about canceling and what it means for your child's learning journey.

If you purchased your SplashLearn subscription through Apple iTunes, please follow these steps:

If you subscribed to SplashLearn through Apple iTunes, please note that SplashLearn is not authorized to cancel or refund purchases made through Apple. However, we can guide you with the steps:

• If you have an active trial, please click here and follow the tutorial for turning off the auto-renewal option. You can turn off the auto-renewal before the trial period to avoid any charges.
• If the account trial subscription has been converted into a charge, kindly write to Apple about refunding your purchase through the ‘Apple Return’ option by following the steps in the tutorial.
• You can also contact the Apple iTunes support helpline at 1-800-275-2273 (US Helpline). For any other country, click here to find Apple support's direct helpline.

If you purchased your SplashLearn subscription through Google Play, please follow these steps:

Please refer to the tutorial for the cancellation and refund process to cancel your subscription and request a refund. You can access the tutorial by clicking here.

You can check your order history by clicking here to verify your subscription status. To manage your subscription history, please click here.

If you have subscribed by adding a credit/debit card to the website, here's how to cancel/discontinue your SplashLearn subscription!

1. Log in to your SplashLearn account and click on the "Parents" button.
2. Select "Settings" from the options.
3. Click on "Account Details."
4. Go to "Membership Details" to view/manage your subscription.
5. Click on "Cancel subscription" to discontinue/cancel your ongoing subscription.

Points to Remember: 

• Canceling the subscription solely disables the auto-renewal feature for your SplashLearn subscription, ensuring no further recurring charges. However, paid access continues until the ongoing subscription period ends. Additionally, the student's progress data remains intact within the SplashLearn account until the parent initiates the account deletion process from their end.

• You will not be able to see the "Cancel Subscription" option unless you have turned off the auto-renewal feature for your SplashLearn subscription, purchased the subscription through Apple iTunes, are using an Android SplashLearn application, or are logged into a different SplashLearn account.

   

If you're still unable to cancel your subscription or need additional support, kindly click here to submit a request. The customer support team will assist you further.