This article is for parents looking to cancel a SplashLearn subscription or a trial purchased directly through the SplashLearn website using a card or PayPal.
ℹ️ Subscribed through the App Store, Google Play, or Amazon Appstore?You will need to cancel directly through that platform because SplashLearn settings will not show the cancellation option for those subscriptions.
⚠️ Before you begin:
To cancel your subscription, make sure you are signed in to your parent account on the SplashLearn website, as cancellation options are not available in the mobile app.If you are on the website and still don't see the cancellation option, your subscription has either already been canceled or is linked to a different SplashLearn account. Try signing in with any other email addresses you may have used.
Need help signing in? Sign-in guide →
Not sure which email you used? Find your registered email →
- Click Parents in the top-right corner of your dashboard.
- Click Settings.
- Click Account Details.
- Go to Membership Details and click Cancel my trial.
If you are on an active subscription, you will see "Cancel Subscription" instead, so click that.
✅ Done:
Your subscription has been canceled and won't renew automatically. You'll keep access until the end of your current billing period.
FAQ / Troubleshooting
[accordion-start: Will I be charged after I cancel?]
No. Once you cancel, auto-renewal turns off, and there are no further charges. No hidden fees, no surprises.
[accordion-start: I canceled, but I am still being charged. Why?]
Two common reasons:
- A second account: You may have another SplashLearn account associated with a different email address that has an active subscription. Check all the email addresses you've used to sign up, log in to each account, and cancel any active subscriptions you find.
- Cancellation timing: If you canceled after your billing renewal date, that cycle had already been processed. Your cancellation applies to the next billing cycle, so you will not be charged again after that.
[accordion-start: I cannot find the "Cancel subscription" option, so what is wrong?]
Three possible reasons:
- Auto-renewal is already off: If you've already canceled, the option won't appear again.
- You're signed into a different account: Your subscription may be on another SplashLearn account. Try the email addresses you may have used to sign up.
- You subscribed through Apple iTunes, Google Play, or Amazon Appstore: Those subscriptions cannot be managed through SplashLearn, so cancel directly through Apple, Google, or Amazon.
[accordion-start: Does SplashLearn charge parents without authorization?]
No. At SplashLearn, you're always in control. Payments occur only after your explicit approval, as you choose a plan before any charge is made. For details, see our Privacy Policy and Terms of Use.
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