This article is for parents looking to cancel a SplashLearn subscription or a trial purchased directly through the SplashLearn website using a card or PayPal.
ℹ️ Subscribed through the App Store, Google Play, or Amazon Appstore?You'll need to cancel directly through that platform — SplashLearn settings won't show the cancellation option for those subscriptions.
⚠️ Before you begin:
You must be signed in to your parent account on the SplashLearn website. The cancellation option isn't available in the app.
Need help signing in? Sign-in guide →
Not sure which email you used? Find your registered email →
- Click Parents in the top-right corner of your dashboard.
- Click Settings.
- Click Account Details.
- Go to Membership Details and click Cancel my trial.
If you're on an active subscription, you'll see Cancel Subscription instead—click that.
✅ Done:
Your subscription has been canceled and won't renew automatically. You'll keep access until the end of your current billing period.
FAQ / Troubleshooting
[accordion-start: Will I be charged after I cancel?]
No. Once you cancel, auto-renewal turns off, and there are no further charges. No hidden fees, no surprises.
[accordion-start: I canceled, but I'm still being charged — why?]
Two common reasons:
- A second account: You may have another SplashLearn account associated with a different email address that has an active subscription. Check all the email addresses you've used to sign up, log in to each account, and cancel any active subscriptions you find.
- Cancellation timing: If you canceled after your billing renewal date, that cycle had already been processed. Your cancellation applies to the next billing cycle — you won't be charged again after that.
[accordion-start: I can't find the "Cancel subscription" option — what's wrong?]
Three possible reasons:
- Auto-renewal is already off: If you've already canceled, the option won't appear again.
- You're signed into a different account: Your subscription may be on another SplashLearn account. Try the email addresses you may have used to sign up.
- You subscribed through Apple iTunes, Google Play, or Amazon Appstore: Those subscriptions can't be managed through SplashLearn — cancel directly through Apple, Google, or Amazon.
[accordion-start: Does SplashLearn charge parents without authorization?]
No. At SplashLearn, you're always in control. Payments only happen after your explicit approval — you choose a plan before any charge is made. For details, see our Privacy Policy and Terms of Use.
[accordion-end]