You can cancel your trial or subscription anytime without being charged additional fees. We value transparency and believe in providing a hassle-free cancellation process to our users.
If you were charged after canceling your subscription, there could be a few reasons.
- Firstly, you may have an active subscription under a different SplashLearn account, so check all your accounts.
- Additionally, if you canceled your subscription after the renewal date and time, the cancellation may have been processed after a period to avoid being charged for the upcoming billing cycle.
We take these matters seriously and strive to make the subscription process as transparent as possible. If you believe there has been an error or have any further questions, please contact our customer support team for assistance.
However, before you decide to cancel, we want to remind you of the incredible learning opportunities that come with your subscription. You can access our comprehensive curriculum, engaging activities, and progress-tracking tools to ensure your child's academic success by keeping your subscription active.
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