Parents can cancel or unsubscribe from their SplashLearn trial or subscription through the platform where the purchase was made, including Apple, Google Play, Web, PayPal, or Amazon Appstore. Follow the steps below based on your purchase method.
Purchased via Apple iTunes:
For subscriptions purchased through Apple iTunes, cancellations and refunds are handled directly by Apple. Here's what you can do:
Follow Apple's auto-renewal cancellation steps to turn off auto-renewal before the trial ends and avoid any charges.
You can request a refund directly from Apple using the Apple Return option. Follow the tutorial for step-by-step guidance.
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Need more help from Apple?
US helpline: 1-800-275-2273
For other countries, click here to find the respective Apple support number.
Purchased via Google Play:
Click here and follow the tutorial.
View your order history by clicking here.
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Click here to access your subscription history.
Purchased by adding a card or PayPal:
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Log in to your SplashLearn account and click on the Parents button.
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Select Settings from the options.
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Click on Account Details.
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Go to Membership Details to view/manage your subscription.
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Click on Cancel subscription or Cancel trial to cancel your ongoing subscription or trial.
Purchased via Amazon Appstore (FireOS):
To change, update, cancel, or turn off auto-renewal for subscriptions purchased through the Amazon Appstore (FireOS), please visit:
Manage your Appstore subscriptions (website)
Manage your Appstore subscriptions (Amazon Appstore app)
Manage your Appstore subscriptions (Fire Tablet)
If you need additional assistance, please sign in to your Amazon account and contact Amazon customer service.
Remember:
Canceling the subscription only disables the auto-renewal feature for your SplashLearn subscription, ensuring no further recurring charges. Paid access continues until the current subscription period ends.
The student’s progress data remains intact within the SplashLearn account until the parent initiates the account deletion process.
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If you don’t see the Cancel Subscription option, it may be because:
Auto-renewal is already turned off,
You’re logged into a different SplashLearn account, or
Your subscription was purchased via Apple iTunes or Google Play.
If you have further questions or run into any challenge, please click here to chat with us. Our support team will be happy to assist you.