Encountering technical issues can be frustrating, especially when they disrupt your SplashLearn experience. We understand your challenges, from slow-loading, buffering, or blank screens when using the SplashLearn website/application, or maybe you're dealing with firewall blocks and blocked content that's preventing you from accessing specific sites or services. But worry not! We've got you covered with some troubleshooting tips to help you resolve common tech issues:
Check your internet connection: Slow loading and buffering can often be traced back to a poor internet connection. Make sure your device is connected to a stable network, and try restarting your modem or router.
Clear your cache and cookies: Over time, your browser cache and cookies can build up and cause problems with loading pages or logging in to sites. Clearing these data may help speed up your browser.
Disable browser extensions: Some browser extensions can interfere with page loading or cause bugs. Disable any extensions you don't need, or suspect might be causing issues.
Check for software updates: Bugs and glitches are often resolved with software updates. Make sure you have the latest version of your operating system and applications.
Temporarily disable your firewall: If you're having trouble accessing a specific website or service, your firewall may be blocking it. Try temporarily disabling your firewall and see if that solves the problem.
Use a VPN: If a site is blocked in your region, a Virtual Private Network (VPN) can help you bypass the restrictions and access the content you need.
- App Crash/Freezing: If you encounter any issues or glitches while using the SplashLearn application, we recommend deleting and reinstalling the application on your device to the latest updated app version.
But what if you've tried all these tips and can't seem to get SplashLearn working on your device? Don't worry; we're here to help!
To get started, record a short video or take a screenshot of the issue you're experiencing. This will help our team better understand the problem and provide a more effective solution.
Remember to include details about your device, such as the make and model, operating system, and browser version. This information will help us identify any compatibility issues causing the problem.
So if you've tried all the troubleshooting tips and still can't get SplashLearn working, don't give up! Reach out to our customer support team today, and we'll work with you to get your learning journey back on track.
In case the issue persists, kindly click here to raise a request regarding the issue. The Customer support team will assist you further.